Return Policy

Standard Refund Policy - effective Sept 11, 2017 – Oct 7, 2017

Course materials and textbook rentals are returnable up to September 23, 2017 (Okanagan Campus September 22).  All other items are returnable within 14 days of purchase with original receipt and in its original condition.

School supplies purchased for student’s use are PST exempt.

Computer software: unopened items may be returned for refund or exchange within 14 days of purchase, with receipt. Opened items may be exchanged for the same item within 14 days, with receipt. Please check your computer system or printer requirements before opening merchandise.

The following items are final sale: rental books, access codes, special orders, opened items/packages (including course materials), sale items, computer hardware, CDs, prepaid gift cards, umbrellas, food and drinks, magazines and items that cannot be returned for health reasons (including medical equiptment, lab supplies, swimwear, under garments and headphones.)